Preflight
After you have uploaded your artwork, your print ready pdf will be directed into our pre-flight software for checking, this automatically generates a pass/fail e-mail and if your artwork is correct, you will usually receive an approval e-mail two hours after that.
If your artwork fails pre-flight, you will be sent details of the error code. To understand what this code means and what you need to do to fix it, we have created a table that explains what you need to do to resolve the issue.
What happens if my artwork fails?
If your artwork fails the Pre-flight check you have two options going forward, check the error code or codes against the table and correct the errors on your artwork, this is the fastest solution for getting artwork printed. If this isn’t possible and you require assistance then your artwork will be entered into the queue to be scheduled for live correction, this however is a slower route to print than correcting yourself and resending again for a secondary pre-flight check and may have an impact on the delivery date.
Artwork Approval
If you have set your artwork up correctly and sent a print ready PDF as directed by the instruction steps on the graphic template then your artwork should pass the Pre-flight check and within two hours you will receive an email with a link to your a proof that will require you to check your proof and sign off so we can proceed to print production.
Quality assurance
All our graphics are tested before leaving the factory, providing the reassurance that they left us in pristine condition and are fit for purpose. Every product is photographed and uploaded to image capture software GoCanvas as a record of the quality check before despatch. Photographs can also be supplied on request for your peace of mind.
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